Secure positive guest experiences
Red Rock Vacation Rentals prioritizes guest satisfaction by streamlining and expediting guest communication.
50% ↓
Response Time
Decreased
90%
Guest Engagement
Engaged
82%
Rental Agreement Sign Rate
Signed
Red Rock Vacation Rentals offer a variety of luxury homes in the best communities and resorts in St. George! Enjoy the finest amenities, gorgeous views, and more.
Since early 2022, Red Rock Vacation Rentals have successfully leveraged Akia’s guest communication and automation platform. Prior to adopting Akia, their guest engagement relied heavily on emails and physical guest books, which significantly hindered their ability to promptly interact with guests.
Transitioning from emails to Akia’s messaging system allowed Red Rock Vacation Rentals to improve their responsiveness and frequency of interaction. This upgrade has substantially increased guest satisfaction, fostering more positive experiences for the company.
Red Rock Vacation Rentals has embraced the numerous advantages of going digital. From setting a favorable impression by sharing digital guest books comprising relevant information to enabling staff to respond and reshare details quickly.
Furthermore, Akia’s inbox empowers staff by providing transparency and allowing them to monitor unanswered questions. Additionally, with the unified inbox capabilities, the system centralizes all OTA communication, granting the staff more time for critical tasks.
See Akia in action!
Schedule a demo today and learn how our hospitality platform can transform your operations and elevate your guest experience.
50% ↓
Response Time
Decreased
90%
Guest Engagement
Engaged
82%
Rental Agreement Sign Rate
Signed
"Akia has built a product that makes it super easy for our team, no matter where they are, to jump in and help guests in a snap. We can quickly resend any info they need, and everything is neatly organized in one place. Plus, it's a breeze to see who's connected and responding to messages. Our team loves it so much that we've made a commitment to get back to guests right away!"
Cheyenne Hayes
Director
Other case studies
Reducing missed calls with Dialer
Coast to Cactus improved answer rates and guest service by managing all calls, texts, and phone routing in Akia.
.png)
Reducing missed calls with Dialer
Coast to Cactus improved answer rates and guest service by managing all calls, texts, and phone routing in Akia.
Cut front desk workload by eliminating paperwork
Oswego Hotel replaced time-consuming manual processes with Akia and WebRezPro, automating guest messaging, reducing front desk workload, and saving staff hours—all while improving accuracy and guest satisfaction.
Cut front desk workload by eliminating paperwork
Oswego Hotel replaced time-consuming manual processes with Akia and WebRezPro, automating guest messaging, reducing front desk workload, and saving staff hours—all while improving accuracy and guest satisfaction.
Build your own guest journey that
automates 5 star interactions.
