Automate Arrivals with Text-Messaging and Digital Keys

Case Study

Tony shares how Akia and FLEXIPASS have helped The Docent's Collection streamline guest experience unlike any other for their travelers.

Pre-arrival, Pre-register, Pre-pare for everything

To help prepare for the guest’s arrival in advance, The Docent's Collection leverages Akia’s Registration Card to capture guest registrations, their signatures, and their estimated arrival time. Streamlining this check-in process over text messaging before arrival has allowed the property to prioritize better housekeeping based on guests’ estimated arrival times and capture special requests and preferences.

"Switching to Akia was an incredible decision for our property. They’ve streamlined the check-in process both for our guests and our associates, shaving off valuable time for every party involved. The process is smooth, and because of their integration with FLEXIPASS we’ve been able to deliver unique door codes quicker than ever. The best part about working with Akia? They listen to their customers and actively work to improve their product to better our needs."
Tony Heim

Unlock your guest journey

A contactless guest journey won’t be complete if the guest cannot get into their room! With Akia’s integration into FLEXIPASS — a fast and easy mobile key access solution — guests no longer need to wait for their keys to relax in their rooms after arrival. The staff at The Docent's Collection can issue and automatically text the generated digital door keys to their guests. No more lost keys, no more lines at reception, no more waiting

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