Akia Enables Easy Communication In Foreign Languages

Dylan Hotel discovers a new way to service their international guests using Akia's WhatsApp integration.

39%

Communication

International conversations

About

A midtown Manhattan boutique hotel at the center of New York style - Boutique sized with 107 stylish guest rooms and distinct service, Dylan Hotel NYC is sized for relaxation and appointed for pleasure. Enjoy the intimate lobby, meet for a cocktail in the Benjamin Steakhouse's classic bar, or just take in the New York experience. After all, the New York Tribune referred to this beautiful 1911 building as "an artistic structure of white marble, in the style of the French Renaissance of the Louis XVI period, finished with iconic pilasters and balconies at the second story and similar decorative balconies at the top story."

Integrations

Key Features

Guest Communication

Property Type

Hotel

Property Size

100+ Rooms

Challenge

WhatsApp integration

Akia can send messages to foreign guests via WhatsApp, allowing hotels to stay connected with international travelers and guests seamlessly.

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Solution

See Akia in action!

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Results

39%

Communication

International conversations

Communication

"Akia is making the guest feel like I'm tailor-made for them. Especially with international guests, when I got a message back in French for the first time, it was automatically translated. And when it sent my reply back in French, I was like "this is amazing."