Get guests to respond instantly.
Stay Roanoke transitioned to Akia and recognized the ease and promptness with which people respond to text messages.
94%
Guest Engagement
Engaged
93%
Open Rate
Booklets (Agreements and instructions)
75%
Rental Agreement Sign Rate
Signed
Stay Roanoke are unique Airbnbs all around Roanoke, Virginia, and within walking distance to all to the finest amenities, views, and more.
Accelerate guest communication.
Like many properties, Stay Roanoke’s primary challenge was establishing fast and efficient communication with its guests.
Before switching to Akia, Stay Roanoke used another service that relied on human operators to address guest inquiries, which proved less reliable and prone to errors and misinformation.
Over 85% of guests check their texts within the first 5 minutes, and over 50% respond within the first 2 minutes. This underscores the significant advantage of SMS messaging in terms of guest availability. Many guests prefer to keep their app notifications turned off, making it difficult to reach them via apps.
One platform, endless applications.
Stay Roanoke uses Guesty for property management. Akia’s seamless integration with Guesty, which automatically retrieves crucial details such as guest names, reservation dates, unit numbers, pricing, and lock codes from Guesy, empowers the property to stay ahead in its interactions with guests.
In addition to the SMS capabilities, Akia saves Stay Roanoke valuable time by sharing check-in information, requesting ID verification and signatures, and addressing frequently asked questions about Wi-Fi, parking, and other amenities.
Properties can leverage Akia to craft unit-specific agreements and policies, including regulations on maximum occupancy, pet accommodations, garbage disposal guidelines, and more.
See Akia in action!
Schedule a demo today and learn how our hospitality platform can transform your operations and elevate your guest experience.
94%
Guest Engagement
Engaged
93%
Guest Engagement
Booklets (Agreements and instructions)
75%
Rental Agreement Sign Rate
Signed
"Akia's software is highly intuitive and user-friendly, especially when working with a team. It simplifies tasks like assigning responsibilities and managing shifts. With Akia, transitioning between users on the host side is effortless, and the sharing of responsibilities becomes a breeze. It truly streamlines the process and makes it much easier and straightforward for everyone involved."
Steve Ambruzs
Director of Guest Servicing
Other case studies
Syncing data from their PMS to automate their journey.
Streamline syncs guest data directly into Akia for Winter Park & Steamboat Lodging Company, removing manual imports and list rebuilding. Real-time data triggers timely messages, team updates, and a fully automated guest journey.
Syncing data from their PMS to automate their journey.
Streamline syncs guest data directly into Akia for Winter Park & Steamboat Lodging Company, removing manual imports and list rebuilding. Real-time data triggers timely messages, team updates, and a fully automated guest journey.
WERFY doubled revenue in their slowest months
WERFY built trust with past guests, shifting bookings away from OTAs, and doubled their revenue during their slowest months with email marketing.
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WERFY doubled revenue in their slowest months
WERFY built trust with past guests, shifting bookings away from OTAs, and doubled their revenue during their slowest months with email marketing.
IMPRINT Hospitality drives $75k in marketing revenue across its portfolio.
Different properties, different peak seasons. IMPRINT used guest data to target audiences by destination and generated $75K in post-stay revenue.
IMPRINT Hospitality drives $75k in marketing revenue across its portfolio.
Different properties, different peak seasons. IMPRINT used guest data to target audiences by destination and generated $75K in post-stay revenue.
Build your own guest journey that
automates 5 star interactions.
