Get guests to respond instantly.

Stay Roanoke transitioned to Akia and recognized the ease and promptness with which people respond to text messages.

94%

Guest Engagement

Engaged

93%

Open Rate

Booklets (Agreements and instructions)

75%

Rental Agreement Sign Rate

Signed

About

Stay Roanoke are unique Airbnbs all around Roanoke, Virginia, and within walking distance to all to the finest amenities, views, and more.

Integrations
Key Features
Scheduled Messages, Mini Apps, Team Chat
Property Type
Vacation Rental
Property Size
20+ Units
Challenge

Accelerate guest communication.

Like many properties, Stay Roanoke’s primary challenge was establishing fast and efficient communication with its guests.

Before switching to Akia, Stay Roanoke used another service that relied on human operators to address guest inquiries, which proved less reliable and prone to errors and misinformation.

Over 85% of guests check their texts within the first 5 minutes, and over 50% respond within the first 2 minutes. This underscores the significant advantage of SMS messaging in terms of guest availability. Many guests prefer to keep their app notifications turned off, making it difficult to reach them via apps.

Solution

One platform, endless applications.

Stay Roanoke uses Guesty for property management. Akia’s seamless integration with Guesty, which automatically retrieves crucial details such as guest names, reservation dates, unit numbers, pricing, and lock codes from Guesy, empowers the property to stay ahead in its interactions with guests.

In addition to the SMS capabilities, Akia saves Stay Roanoke valuable time by sharing check-in information, requesting ID verification and signatures, and addressing frequently asked questions about Wi-Fi, parking, and other amenities.

Properties can leverage Akia to craft unit-specific agreements and policies, including regulations on maximum occupancy, pet accommodations, garbage disposal guidelines, and more.

See Akia in action!

Schedule a demo today and learn how our hospitality platform can transform your operations and elevate your guest experience.

Get a demo
Results

94%

Guest Engagement

Engaged

93%

Open Rate

Booklets (Agreements and instructions)

75%

Rental Agreement Sign Rate

Signed

"Akia's software is highly intuitive and user-friendly, especially when working with a team. It simplifies tasks like assigning responsibilities and managing shifts. With Akia, transitioning between users on the host side is effortless, and the sharing of responsibilities becomes a breeze. It truly streamlines the process and makes it much easier and straightforward for everyone involved."

Steve Ambruzs

Director of Guest Servicing

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