Phones ringing off the hook?
As the premier hotels in their respective areas, PHG hotels receive constant phone calls from prospective guests with many inquiries. With many guests arriving and departing during peak hours, it can be difficult for staff to keep up with the call volume while handling the guests standing in front of them, and many calls may go unanswered.
With Akia’s Missed-Call-to-Text feature, PHG can rely on Akia to intercept missed phone calls and automatically engage guests who called via text message. This allows the properties to provide critical information to the calling guests and also create an additional communication channel for guests to ask their questions.
Staff no longer have to fret about missing phone calls because they know Akia is there to help those guests when they are unable to. To date, Akia has engaged with nearly tens of thousands phone calls on behalf of properties.
