4.9 stars 2k+ customersRoute every request to the right person.
Guest requests, maintenance tasks, and conversations are automatically routed to the right team member based on department, priority, and availability.
Department-based routing.
Guest reports a maintenance issue? It goes straight to your maintenance team. A billing question? Routes to the front desk. Akia categorizes requests and sends them to the right department without anyone playing middleman.
Routing Rules
Auto-categorize and assign
Priority queues.
Urgent requests surface at the top. VIP guests, safety issues, and time-sensitive tasks are flagged and prioritized automatically. Your team sees what matters most, first.
Priority Queue
5 items need attention
Task creation from conversations.
When Akia's AI detects a request that needs human action — a room repair, a special accommodation, a billing adjustment — it creates a task and assigns it to the right person with full conversation context.
The shower in room 305 is leaking pretty badly. Can someone come take a look?
Shift-aware assignment.
Route tasks based on who's on shift. When the morning team clocks in, they see their queue. Handoff happens automatically — no verbal briefings needed for routine requests.
Team Schedule
Today · Active assignments
More capabilities
Explore some of Akia's other hidden talents.
Stop playing middleman.
See how Akia routes every request to the right team member automatically.
