AI is a game-changer. Not getting interrupted and knowing guests are being taken care of is absolutely great. 90% of our messages are resolved automatically by AI Agents.
Early check-in and late checkout are all new revenue for us. Before Akia, we did maybe 5% of what we do now. Akia gave us the option to offer upsells we never could before.
What stood out about Akia was how many boxes it checked for us. In the past, we had to use multiple vendors just to cover upsells, mobile check-in, and guest communication—but Akia brought it all into one platform.
Loyalty and returning guests are what make our smaller hotels truly succeed. You need frictionless, memorable experiences to keep them coming back year after year—and Akia helps us achieve that.