GLOSSARY

OOO / OOS

Alternate Names: 

Out of Order, Out of Service

OOO / OOS is a familiar concept in hospitality, though it may sound mysterious at first. Behind the jargon is a simple idea that makes day‑to‑day operations smoother and helps you understand how properties make money or serve guests. In practice, OOO / OOS often influences pricing, staffing or guest communication.

Knowing how OOO / OOS works means you can spot opportunities and avoid pitfalls, whether you're optimizing a vacation rental portfolio or running a busy city hotel. Like learning any new language, it's all about context: once you know what it means, the term becomes a powerful tool rather than confusing noise.

Related Terms

Context Window

Context Window sits at the intersection of hospitality and cutting‑edge technology. It's the software or concept that helps hotels and vacation rentals engage guests in smarter, more personalised ways, imagine an invisible concierge that learns and responds in real time.

Cost of Acquisition

Cost of Acquisition is a familiar concept in hospitality, though it may sound mysterious at first. Behind the jargon is a simple idea that makes day‑to‑day operations smoother and helps you understand how properties make money or serve guests.

Gross Operating Profit per Available Room

Gross Operating Profit per Available Room is a piece of hospitality slang that makes daily life in hotels and vacation rentals smoother. It refers to a routine action or status, think of it as shorthand that front desk agents, housekeeping, and revenue managers use to keep everyone on the same page.

Package Rate

Package Rate is like the hotel's report card, it measures a specific slice of performance and keeps management honest. Imagine looking at your bank statement to see how you're doing; this metric does the same for rooms, revenue or costs.