Guest Messaging

Communicate efficiently with guest messaging

Technology has changed how people prefer to communicate, so we want to help you stay engaged with guests where they are with hotel messaging.
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Guests love the option of texting us rather than having to call down to the front desk.

Ryan Ledwith,
Front Desk Supervisor

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Front Desk Supervisor at Santa Barbara Inn
person checking into hotel through online registration
Contactless Communication
Stay connected, even in a contactless world.
Keep your guests and staff safe through messaging and our contactless check-in solution.
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AI-based Automation
Let Akia answer the common questions.
Akia uses artificial intelligence to automatically respond to frequently asked questions, so your team can shine for the not-so-common ones.
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Akia answering common questions like where the ice machine is
scheduled messaging example
Scheduled Messaging
Never forget a message.
Schedule messages to send out to guests at the right time, and Akia will remember to send them on time.
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Unified Inbox
Stay organized in one inbox.
Communicate with all your guests in one organized place. Even with guests who prefer to use Facebook Messenger, WhatsApp, or WeChat.
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Akia's unified inbox
example of Akia on mobile application
Mobile App
Communicate from anywhere.
Solve problems in real time. Akia is available on iOS and Android, so you and your team don't have to be desk-bound to service your guests.
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Drive Revenue.

Ditch email and grow direct sales.

Text-messaging is outpacing email in terms of engagement and performance. And as a booking channel, it's commission-free.
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We were unsure if we would even get any responses, and kept our expectations low. Not only did they respond to the texts, but we had a terrific response!
Heather Pleasants
,
Director of Spa
example of a cluster that Akia can make
Akia helps us to ensure that we are providing a safe environment for everyone to visit and enjoy.

Sandra Miller,
Director of Sales and Marketing

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Glen Ivy Hot Springs Director of Sales and Marketing
Don't miss out on building strong relationships with guests.
Engage with your guests on their favorite platform. They'll have a much better experience.
56%
People who would rather message than call customer service
15
Number of texts the average person sends a day
25%
Increase in guest engagement

See it in action.

Use hotel text-messaging to drive guest engagement and direct bookings today.

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