Organize Communication
Before Akia, The White Hart staff lacked organized processes for guest communication. Automating 2-way communication with Akia eliminated the need for checking in manually with every guest regarding their stay. Doing so also ensured every guest felt heard and valued, which ultimately made a big difference in turning 1-time guests to repeat guests.
Akia's integration with their PMS - innRoad - fine tunes guest communication processes furthermore. Akia pulls in contact and booking information from innRoad and proactively sends RegCards to incoming guests before arrival, helping the staff get complete visibility on late arrivals and no-shows.
