Reduce no-shows with Akia x WebRezPro.

Harbourside Motel & Wireless Bay Cottages are a mix of 36 rooms and 16 cottages. Their biggest challenge was keeping up with just one front desk agent as they were overwhelmed by phone constantly ringing off the hook. 

With implementing Akia and utilizing the integration with WebRezPro, the property automated pre-arrival processes and communication. Akia automatically pulls guest information from WebRezPro and pushes out specific room/unit details, reservation confirmation, and reminders.


Setting up reservation confirmations and reminders helped Harbourside Motel & Wireless Bay Cottages save time and focus on better guest communication. As a result, they started to have fewer no-shows. 

Having a mix of rooms and cottages/ units, Harbourside Motel & Wireless Bay Cottages have multiple sets of information or instructions. Sending unique emails or messages was tedious and took a lot of time. 

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Akia’s booklets eliminated the need for drafting numerous emails or messages. Moreover, Harbourside Motel & Wireless Bay Cottages utilizes scheduled messages and custom attributes to send unique booklets for specific rooms/units automatically.  

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Properties can use custom attributes to insert room type-specific information into their booklets, such as smoking/ non-smoking, occupancy, wifi, pet-friendly, etc.

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