Hear from Justin Hart, the hotel's General Manager who saw guest experience scores skyrocket after deploying Akia on property.
Automation is everything
Working with Akia means these conversations happen daily, behind the scenes, and without staff intervention. Guests who require assistance are appropriately flagged, where Domain Hotel's remarkable front desk team can step in and showcase their hospitality. Dozens of messages come back in during a busy morning at Domain Hotel, but only a handful will need Justin and his team to step in. The rest of it is handled by Akia.
"We saw our positive review scores go from 38% to 92% in just a couple months after deploying Akia. These are some of the best scores this property has ever seen."
The Domain Hotel
A top hotel among business travelers! In the heart of Silicon Valley tech companies, our Sunnyvale hotel offers second-to-none service and location. Welcoming guests with a bustling vibe inspired by the culture of nearby startups and corporate giants, Google and Apple, we're your friend in the valley.
Survey, NPS Booster
> 100 Rooms
Increase in positive reviews
More Success Stories
Here's a quick look at other ways Akia is helping businesses achieve their goals.