Get Everyone up to Speed

Before implementing Akia, Napili Surf Beach Resort relied heavily on manual importing data from their PMS - rezStream - to communicate with their guests. However, hand-holding every guest and physically keeping track of every reservation was time-consuming and cumbersome.

Administering Akia and leveraging its seamless integration with rezStream elevated the Napili Surf Beach Resort staff, freeing up much of their time. In addition, Akia's ability to automatically pull accurate and necessary data was a game changer for the front desk team. While the integration helped expedite the check-in process, the automation streamlined the arrivals.

Having the ability to reach every guest at the right time and right place is crucial to maintain an optimal guest experience. However, with emails having low open rates, it can get challenging to reach groups of guests simultaneously.  

‍

Introducing Akia's broadcast into their daily operations yielded positive impacts, saving Napili Surf Beach Resort staff tremendous time. They could instantly get everyone up to speed on new updates, events, and emergencies. In addition, employing broadcast contributed to a significant rise in guest engagement.