Teams with limited Bandwidth
Coastal Maine Vacations' tightly-knit team manages numerous units across multiple locations. One of their biggest concerns was managing guests communication.
Before Coastal Maine adopted Akia, they used to have outpouring calls, emails, and messages from multiple channels. It was nearly impossible for the team to consolidate communication into one portal without hiring more employees, which only meant one thing - more operational cost.
Switching to Akia allows Coastal Maine Vacations to manage all communication flow in one centralized location without adding additional team members. In addition, with Akia's dashboard, the team gets a real-time snapshot of the company's health, giving them the ability to prioritize and act proactively. As a result, they can respond much faster and from anywhere, on the go.
Akia’s automated messaging system enabled Coastal Maine Vacations to provide fast and responsive service. And the company no longer needed extra hiring, which helped minimize its operational costs.