Give your Staff More Control

Akia x Jonas Chorum's integration changed the narrative for Pembina Inn & Suites by allowing them to be more proactive and equipped.

100%

Guest Engagement

Increment

About

Pembina Inn & Suites is centrally located at Winnipeg, Canada, just five minutes north of the University of Manitoba and only 20 minutes from downtown Winnipeg. The Pembina Inn & Suites takes great pride in providing guess with highest level of professional service hospitality.

Integrations

Key Features

Reg Cards, Scheduled Messaging, Web Chat, Team Chat, Task Management

Property Type

Hotel

Property Size

> 100

Challenge

Quick In & Out

Prior to Akia x Jonas Chorum integration, Pembina Inn & Suites had no specific process to track incoming guests making it very difficult to stay prepared for late arrivals and no-shows. The lack of visibility contributed to poor management and longer check-in times.

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Pembina Inn & Suites automated their pre-arrival processes using Akia x Jonas Chorum integration, giving the staff more control in managing and tracking guests. Akia automatically pulls in data from Jonas Chorum, prompts the guests to pre-register via Reg Cards on the day of arrival, and notifies staff immediately on confirmation.

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The integration expedites check-in, minimizes no-shows, and helps the team stay proactive for late arrivals.

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Solution

Messages > Emails

According to a LinkedIn study, people are 134% more likely to respond to a text than an email, and 86% of businesses using texting find it generates higher engagement than email.

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Pembina Inn & Suites relied heavily on obtaining pre-registration confirmation via emails, which resulted in a low response rate - less than 25%

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Switching to Akia and having Akia push Reg Cards via text messages helped the team scale confirmations by 2x times, increasing engagement to a solid 50%.

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See Akia in action!

Schedule a demo today and learn how our hospitality platform can transform your operations and elevate your guest experience.

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Results

100%

Guest Engagement

Increment

"The integration helps us ensure that everybody coming in is coming in because they do the pre-registration. Akia takes guests to a pre-registration link, and sends us the confirmation instantly. The new feature has minimized our no-shows and helped us stay informed. Overall helping the customer service aspect and maintaining our occupancy."

Jenny Briones & Tammy Lowry

Front Desk Managers

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