Providing Personalized Experience Through Akia's Text Messaging
Akia has improved guest interactions with Santa Barbara Inn and streamlined operations without sacrificing the personal touch they're known for.
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Gaze out to the Pacific from an ocean view guest room or take a relaxing stroll along the beaches at our doorstep. Our dedicated staff at the Santa Barbara Inn looks forward to welcoming you. Framed by deep, red terra cotta roofs, luminous white stucco, gracefully arched windows and a duo of handcrafted tile domes, the Santa Barbara Inn perfectly embodies the spirit and architecture of its Santa Barbara. Our newly re-imagined Spanish Mediterranean boutique merges classic elegance and coastal luxury with 70 beautifully appointed rooms and suites and dramatic ocean views.
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"Guests love the option of texting us rather than having to call down to the front desk and the personalized text message before arrival makes guests feel welcome. Akia’s integration with AutoClerk is also huge for us. We don’t need to go in and enter data to a separate program as Akia links up seamlessly with what we already use."
Ryan Ledwith
Front Desk Supervisor
Other case studies
Reducing missed calls with Dialer
Coast to Cactus improved answer rates and guest service by managing all calls, texts, and phone routing in Akia.
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Reducing missed calls with Dialer
Coast to Cactus improved answer rates and guest service by managing all calls, texts, and phone routing in Akia.
Cut front desk workload by eliminating paperwork
Oswego Hotel replaced time-consuming manual processes with Akia and WebRezPro, automating guest messaging, reducing front desk workload, and saving staff hours—all while improving accuracy and guest satisfaction.
Cut front desk workload by eliminating paperwork
Oswego Hotel replaced time-consuming manual processes with Akia and WebRezPro, automating guest messaging, reducing front desk workload, and saving staff hours—all while improving accuracy and guest satisfaction.
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