Have emails, voicemails, text messages, WhatsApp, and social media interactions (+VRBO and Airbnb chats for VR managers) in one inbox. Ditch multiple browser windows and spreadsheets.
Akia's unified inbox keeps all your communication centralized. Filter communication, archive older messages, assign specific conversation threads to team members, and more.
Streamline internal and external communication. Consolidate guest messaging from social media, WhatsApp, sms, FB Messenger, email, google, OTAs and Airbnb + VRBO.
Allow teams to collaborate and stay updated. For example, set up auto-notifications for clean-up tasks for real-time updates on cleaning progress.
Connect with guests by assigning yourself to the chat, or reroute/ forward it to specific staff member, team or department.
Automatically respond to frequently asked questions and boost guest satisfaction with fast replies. Assign follow-ups and ensure guests can ask questions and get answers to increase conversation.