Give your Staff More Control
Akia x Jonas Chorum's integration changed the narrative for Pembina Inn & Suites by allowing them to be more proactive and equipped.
100%
Guest Engagement
Increment
Pembina Inn & Suites is centrally located at Winnipeg, Canada, just five minutes north of the University of Manitoba and only 20 minutes from downtown Winnipeg. The Pembina Inn & Suites takes great pride in providing guess with highest level of professional service hospitality.
Quick In & Out
Prior to Akia x Jonas Chorum integration, Pembina Inn & Suites had no specific process to track incoming guests making it very difficult to stay prepared for late arrivals and no-shows. The lack of visibility contributed to poor management and longer check-in times.
Pembina Inn & Suites automated their pre-arrival processes using Akia x Jonas Chorum integration, giving the staff more control in managing and tracking guests. Akia automatically pulls in data from Jonas Chorum, prompts the guests to pre-register via Reg Cards on the day of arrival, and notifies staff immediately on confirmation.
The integration expedites check-in, minimizes no-shows, and helps the team stay proactive for late arrivals.
Messages > Emails
According to a LinkedIn study, people are 134% more likely to respond to a text than an email, and 86% of businesses using texting find it generates higher engagement than email.
Pembina Inn & Suites relied heavily on obtaining pre-registration confirmation via emails, which resulted in a low response rate - less than 25%
Switching to Akia and having Akia push Reg Cards via text messages helped the team scale confirmations by 2x times, increasing engagement to a solid 50%.
See Akia in action!
Schedule a demo today and learn how our hospitality platform can transform your operations and elevate your guest experience.
100%
Guest Engagement
Increment
Guest Engagement
"The integration helps us ensure that everybody coming in is coming in because they do the pre-registration. Akia takes guests to a pre-registration link, and sends us the confirmation instantly. The new feature has minimized our no-shows and helped us stay informed. Overall helping the customer service aspect and maintaining our occupancy."
Jenny Briones & Tammy Lowry
Front Desk Managers
Other case studies
24/7 coverage with AI Agents.
The Chandler Hotel uses AI to troubleshoot door access instantly, trigger upsells, and automate repetitive questions, which handles 90% of guest inquiries without a front desk.
.png)
24/7 coverage with AI Agents.
The Chandler Hotel uses AI to troubleshoot door access instantly, trigger upsells, and automate repetitive questions, which handles 90% of guest inquiries without a front desk.
Turning upsells into 4x ROI
With early check-in and late checkout built into the guest journey, Sandpiper Beacon proves that Akia more than pays for itself, moving from manual operations to automated revenue capture.
Turning upsells into 4x ROI
With early check-in and late checkout built into the guest journey, Sandpiper Beacon proves that Akia more than pays for itself, moving from manual operations to automated revenue capture.
Hotel Van Zandt, a Sage property, replaces 3 tools with Akia to simplify operations
Hotel Van Zandt replaced a platform for SMS, email blasts, and manual check-ins with a single guest experience hub.
Hotel Van Zandt, a Sage property, replaces 3 tools with Akia to simplify operations
Hotel Van Zandt replaced a platform for SMS, email blasts, and manual check-ins with a single guest experience hub.
Build your own guest journey that
automates 5 star interactions.
