Personalize Your Messaging

November 4, 2020
Guests are expecting more from hotels nowadays, but personalization can give your hotel a competitive advantage. Let Akia take care of more operations so you can go build lasting relationships with guests.

Custom Scheduled Messaging: Promotions has been moved to the Custom Scheduled Messaging tab. Properties can now configure any number of customizable scheduled messages to message at specific times and/or to create promotions. Additional fees may apply.

Credit Card Information: Akia can render the cardholder name and last four digits of guests’ credit cards, and hotels can easily print all the relevant information directly from guests’ agreement.

Bulk Actions: The Guest tab has replaced the Broadcast tab for new users. In the Guest tab, you can filter through your guests, select multiple guests, and create an action for those guests. The Action button is on the bottom right of the page, next to the Broadcast button. The current available actions are Block, Disable Akia, Cancel Reservation, Workflows, and Bulk Action.

Task Priority: You can now select labels to prioritize certain tasks over others.

Limited Macros: You can no longer create personal macros, and macros will be shared over the entire property.

hotel front desk staff on the phone

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