Online check-ins are up by 56% from 2021

Pooja Khandelwal
Pooja Khandelwal
August 31, 2022
HIP is a newsletter highlighting hot topics, significant trends, and business initiatives within the industry.

Online check-ins are up by 56% from 2021.

Property Management Systems, Mews, unpacked key hospitality data from thousands of hotels and rental properties across the globe in their report, Data Dive: 2022 H1. They identified ten key takeaways, one of the biggest being increased online check-ins. Guests prefer handling small administrative tasks on their own time if it means skipping long lines at the reception. With the digital journey taking a stronger hold, online check-in rates grew by 56% from last year.

The report also highlighted one in three guests who book direct choose to check online as opposed to one in six through other channels, implying that hotels should focus more on direct bookings.

How does Akia help? Akia has helped digitize over 9 Million+ guest journeys. Facilitating automated check-ins and check-outs has not just resulted in better guest satisfaction, it has enabled staff to stay proactive and focus on providing a better experience.

Image credit: Jakub Porzycki/NurPhoto via Getty Images

Airbnb rolls anti-party screening tools.

Earlier this month, Airbnb announced introduction of new anti-party tools in the US and Canada to spot individuals who misuse the properties by throwing unauthorized parties. The new technology will examine potential renters' history on Airbnb on multiple factors like history of positive reviews, length of time the guest has been on Airbnb, length of the trip, distance to the listing, weekend vs. weekday, and many more. This anti-party technology prevents a high-risk reservation attempt from going through. Guests who cannot make entire home bookings due to this system will still be able to book a private room (where the Host is more likely to be physically on-site) or a hotel room through Airbnb.  

How does Akia help? Akia partners with numerous background check companies like Autohost and  Veriff to mitigate risk and help protect properties. Akia's integration with these cloud-based screening companies allows hotels and vacation rentals to vet guests and prevents fraud.

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Image credit: The White Hart

Turn 1-timers into repeat guests.  

Utilizing Akia’s organized communication and instant feedback helped White Hart turn 1-time guests to repeat guests. Before Akia, The White Hart team lacked organized guest communication and feedback processes. One of their biggest hurdles with guest feedback was that it was not in real-time. They used an external survey platform for collecting feedback, making it challenging for the staff to keep track and improvise service.

How does Akia help? Through automated 2-way communication and feedback management capabilities, Akia brought in a much-needed operational organization at The White Hart. In addition, by leveraging Akia's integration with innRoad, The White Hart staff could fine-tune the processes and get complete visibility on later arrivals and no-shows. With Akia, the team ensured every guest felt heard and valued, ultimately making a big difference in turning 1-time guests to repeat guests.

Full Story HERE

hotel front desk staff on the phone

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