Tue Jul 28 2020 00:00:00 GMT+0000 (Coordinated Universal Time)

July 2020 Product Updates

This month, we've introduced some new features that can streamline operations and communications for your property.

Desktop

  • New Tasks Tab: The tasks tab has been redesigned for easier navigation. With the new view, hotel staff can easily filter by department and find the tasks that still need to be completed.
  • Emojis: We’ve added emojis to make conversations more personable. 😄

emojis in Akia chat
  • Agreement Checkbox: After guests sign their digital registration cards, a green check box will appear instead of “yes” in Akia’s reply to avoid confusion.
  • Negative Feedback View:  The Analytics page can now display up to 100 negative responses for you to review.
  • Customize Rating Response: You can create a customized response for when guests rate their experience.
  • Filters in Broadcast: The Broadcast feature has two new filters to show guests who’ve signed their agreements and those who’ve signed waivers for activities.
  • Flag Wrong Intent Detection: You can make a report if Akia misreads the intent of a guest’s message. Hover over the lightning bolt under your guest’s message, and a “Report” option will show up for you to click and fill out.

feature where user can flag a wrong intent detection


Mobile

  • Tasks: We’ve added task creation and filters on mobile.
  • Search Bar: We’ve fixed the bug with the search bar. You can now easily search for guests by name or phone number.
  • Pre-filled Welcome Message: When you manually add a guest into Akia, there will be a pre-filled welcome message that you can view and send.
  • Macros: We’ve created macros in the message input, so you can easily respond to common questions from your phone.

Time is one the greatest asset and one of the things that [Akia] has helped us out as a property tremendously.

Time is one the greatest asset and one of the things that [Akia] has helped us out as a property tremendously.

Ethan Fishbane

Director of The Front Office, Prince Waikiki

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How does Akia help?

Large family groups seek all-inclusive offers. Akia's Mini Apps and booklets are a great way to personalize guest journeys. To help build itineraries and create more meaningful experiences, businesses utilize Mini Apps to share what's new and upcoming and list exciting activities and events.

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