Tue Aug 16 2022 00:00:00 GMT+0000 (Coordinated Universal Time)

Inclusive, Diverse and Accessible

HIP is a newsletter highlighting hot topics, significant trends, and business initiatives within the industry.

Pooja K.
Pooja K.
inclusive

Inclusive, Diverse and Accessible

Travelers are paying close attention to how destinations and services approach diversity, accessibility, and inclusivity. While global tourism is redesigning its model, there is still much work to be done. To help brands understand the current travel landscape, Expedia Group, in collaboration with Wakefield Research, commissioned research to reveal how consumers feel about inclusive travel. Surveying 11,000 guests across 11 countries, the report highlights how companies can practice inclusion, promote diversity, and provide equal access to all travelers.

How does Akia help? By taking over repetitive administrative tasks, Akia helps create a quick-response atmosphere so the staff can remain proactive and focus on taking swift, corrective measures to address I&D challenges. Akia's customization capabilities empower businesses to ensure every guest feels valued and heard.

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Job Vacancies Threaten Travel & Tourism

A new study by the World Travel & Tourism Council (WTTC) analyzed labor shortages across significant economies such as the U.S., France, Spain, the UK, Italy, and Portugal – Hospitality, air transport, and travel is the most affected agencies. Due to rising consumer demands, recovery of Travel & Tourism in these regions will be challenging if jobs remain unfilled. The report also highlighted vital measures to bridge the talent gap, which included promoting remote work, solid career path, upskilling & reskilling the current workforce and adopting tech solutions.  

How does Akia help? Akia’s digital solution has helped numerous hotel and vacation rental staff alleviate pressure by automating and improving daily operations. Companies should consider implementing innovative technologies like Akia to attract workers and improve the economy.

pembina inn HIP

                                                        Image credit: Pembina Inn & Suites

Give Your Staff More Control


Pembina Inn & Suites expedited check-ins and minimized no-shows by allowing teams to be more proactive with Akia.

Before Akia, Pembina Inn & Suites had no specific process to track incoming guests making it very difficult for the front desk to stay prepared for late arrivals and no-shows. The team relied heavily on obtaining pre-registration confirmation via emails, resulting in a low response rate - less than 25%. The lack of visibility contributed to poor management and longer check-in times.

How does Akia help? Switching to Akia and having Akia push Reg Cards via text messages helped the team scale confirmations by 2x times, increasing engagement to a solid 50%. In addition, leveraging Akia's integration with Jonas Chorum, Pembina Inn & Suites gave their staff more control in managing and tracking guests. Akia automatically pulls in data from Jonas Chorum, prompts the guests to pre-register via Reg Cards on the day of arrival, and notifies staff immediately on confirmation.

Time is one the greatest asset and one of the things that [Akia] has helped us out as a property tremendously.

Pooja K.

Sr. Manager | Content Marketing

Time is one the greatest asset and one of the things that [Akia] has helped us out as a property tremendously.

Ethan Fishbane

Director of The Front Office, Prince Waikiki

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Schedule of events and useful links

Never miss a beat with our comprehensive schedule of events and collection of useful links.

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Schedule of events and useful links

Never miss a beat with our comprehensive schedule of events and collection of useful links.

Go!
How does Akia help?

Large family groups seek all-inclusive offers. Akia's Mini Apps and booklets are a great way to personalize guest journeys. To help build itineraries and create more meaningful experiences, businesses utilize Mini Apps to share what's new and upcoming and list exciting activities and events.

Akia has helped hotels and vacation rentals

Pooja K.
Pooja K.
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