Hospitality hoards as tech lays off.

Pooja Khandelwal
Pooja Khandelwal
November 15, 2022
HIP is a newsletter highlighting hot topics, significant trends, and business initiatives within the industry.

Image Credit: Insperity

Hospitality hoards as tech lays off.

The hospitality industry should get wary as tech giants course correcting their over-hiring will have a ripple effect in other sectors. The hospitality industry may enjoy the never-ending summer as the demand continues to surge. Still, it would not be wise to assume this uptick will last forever and become a victim of labor hoarding or over-hiring. Labor hoarding is holding onto staff that might have been let go to increase margin or for seasonality reasons, simply because of fear of being unable to fill roles later. According to Skift, about 60% of the industry is already facing labor hoarding due to outpouring demands and a lack of personnel.

Recommendation: Akia's digital solution helps hotels and vacation rentals alleviate pressure by automating and improving daily operations. Companies should consider implementing innovative technology like Akia to offset labor concerns and increasing demand challenges.  

Hospitality in the Metaverse.

Metaverse is emerging in every industry, and Hospitality is no exception. Metaverse combines virtual and augmented reality, allowing people to have real-time interactions and experiences across distances. While the Metaverse technology is still in its infancy, numerous companies have started looking at the digital landscape to build and engage with virtual guests to stay ahead of the curve. From creating an entire virtual chain to offering virtual reality tours as an extension to your physical properties/ rooms. The possibilities with Metaverse are endless.

The Maimon Group

Please guests without the scramble.

Before Akia, The Maimon Group used external applications like WhatsApp to communicate with guests. They created numerous group chats, requiring extra attention. They sent rental rules and contracts manually, either through chat or email, which became challenging to track after a point.

Deploying Akia and leveraging Booklets and Mini Apps enabled The Maimon Group to automate pre-arrival processes. Unlike other applications, Akia operates like an extension. For example, upon booking, guests receive thank you Booklet reflecting The Maimon Group brand, and comprising relevant reservation details. Akia helped The Maimon Group bring in much-needed organization and structure.

Full Story HERE

hotel front desk staff on the phone

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