Tue Nov 08 2022 00:00:00 GMT+0000 (Coordinated Universal Time)

Auto Route to unblock guest bottlenecks

Re-route conversations.

Forward unassigned requests to the right person or team. Use various determining factors like reservation status, arrival date, unit number, unit type, length of stay, balance due, and background check to redirect conversations.

Cut extra noise.

Prevent teams from seeing requests and communications that don’t apply to them. Filter out messages, and help staff stay relevant and organized through streamlined communication.

Assign personal concierge.

Foster privacy and transform the guest experience by auto-assigning one-on-one chats between guests and staff member. Route all guest communication to assigned staff and avoid creating multiple tickets or tasks.

Save time.

Reduce manual work and simplify processes. Automatically escalate conversations to help staff save time, stay proactive and focus on more critical tasks.

Time is one the greatest asset and one of the things that [Akia] has helped us out as a property tremendously.

Time is one the greatest asset and one of the things that [Akia] has helped us out as a property tremendously.

Ethan Fishbane

Director of The Front Office, Prince Waikiki

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Schedule of events and useful links

Never miss a beat with our comprehensive schedule of events and collection of useful links.

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Schedule of events and useful links

Never miss a beat with our comprehensive schedule of events and collection of useful links.

Go!
How does Akia help?

Large family groups seek all-inclusive offers. Akia's Mini Apps and booklets are a great way to personalize guest journeys. To help build itineraries and create more meaningful experiences, businesses utilize Mini Apps to share what's new and upcoming and list exciting activities and events.

Akia has helped hotels and vacation rentals

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