akiaThe AI agent for Hostaway.
Akia reads your Hostaway reservations, then answers every guest, picks up the calls, and gets the agreement signed before arrival.
Every channel, unified in a single inbox.
Akia answers calls, responds to text messages, replies to emails, and checks OTA messages in the same inbox your team works in.
Connect Hostaway and she's already caught up.
Akia reads straight from Hostaway the moment it's connected. Every reservation, unit, and guest lands with her in real time. So when someone writes, she already knows the property, the dates, and whose house it is.
Connected
I really like how it's integrated with everything so I can pull all the audiences from our reservations. It's pretty simple with the drag and drop, and I love that you can see exactly who booked it.
Guests still call. Now someone picks up.
There's no front desk to answer the phone, so Akia does. She picks up on the first ring already knowing which stay the caller is on, and resolves most calls herself.
Walter Pembroke
01:24
Confirmation
EMB-4M8X2
Status
Arrived
Property
Cedarwood Cabin
Room
Whole cabin
Check-in
Jul 12
Check-out
Jul 15
No signed agreement, no door code.
Akia texts a little app before arrival. Guests sign the rental agreement, verify their ID, and add a card, right from their phone. Only then does the door code go out, in the same thread.
Rental agreement
A couple of minutes before you arrive. Sign the agreement, verify your ID, and you’re all set.
Government ID
Driver’s license · United States
Selfie check
Matched to your ID
Sign with your finger below
The whole house, in their pocket.
Directions, house rules, and the door code, in a little app that updates itself. And when a guest asks for the code anyway, Akia just sends it.
After checkout, she keeps working.
The stay ends. Akia's already setting up the next one.
Eleanor Fairfax
The cabin looked great in photos, but the hot tub was cloudy and the wifi dropped all weekend. Not what we expected for the price.
Catch the bad review before it posts
A private survey lands while the stay is fresh. An unhappy guest hears back from you first, instead of telling Google.
Bring the good guests back
Akia builds campaigns from real reservation data. Ask her for a winter win-back and she drafts it, ready for you to review and send.