Akia answers your phone and handles the call.
She's an AI front desk that picks up on the first ring, has a real conversation, and handles what the guest needs. The same Akia that answers your guests' texts, now on the phone.
Evelyn Harrington
Voice / now
Augusta Pritchard
What time is check-in? And is early check-in…
SMS / 2h ago
Frederick Dalton
The bathroom sink faucet is dripping steadily.
Airbnb / 18m ago
Ruth Hollander
Do you have parking on site?
Vrbo / 1h ago
Marian Alcott
Re: Your upcoming stay at Hotel Segundo
Email / 3h ago
Vincent Rowley
Thank you! See you Friday.
Booking.com / 4h ago
Clara Hensley
Could we get a late checkout on Sunday?
WhatsApp / 5h ago
Edmund Price
Is the pool heated this time of year?
Web Chat / 6h ago
Lydia Ashcroft
That rooftop view at sunset!
Instagram / 7h ago
AI is a game-changer. Not getting interrupted and knowing guests are being taken care of is absolutely great. 90% of our messages are resolved automatically by AI Agents.
Works with the PMS you already run.
Akia connects to dozens of property management systems, so she picks up already knowing who's calling and every detail of their stay.
Caller ID
She knows who's calling before she says hello.
Akia matches the caller's number to their reservation in your PMS. She answers with their name, their room, and their whole stay already in front of her.
Evelyn Harrington
00:04
Confirmation
SEG-7K3P9
Status
Reserved
Property
Hotel Segundo
Room
Deluxe King · 214
Check-in
Aug 2
Check-out
Aug 5
She books the room while they’re on the line.
A caller asking about a free weekend hangs up with a confirmed reservation. Akia checks your availability, quotes the rate, and books it on the call. The booking is yours, with no OTA commission on it.
Evelyn Harrington
Incoming call · Akia answering
Evelyn Harrington
Confirmation SEG-7K3P9
Property
Hotel Segundo
Room
Deluxe King · 214
Check-in
Aug 2
Check-out
Aug 5
Status
She takes the payment, right on the call.
A secure link she texts mid-call, so the card is never spoken aloud or saved to a transcript. Akia stays on the line until it clears, then the charge posts straight to the folio.
Card on file
We’ll keep this card on file for your stay at Hotel Segundo. It won’t be charged now.
Card number
Expiry
CVC
Name on card
She sells the upgrade on the call, too.
A guest calls with a quick question and hangs up in a better room. Akia hears the opening, offers the upgrade at your price, and takes the payment before the call ends.
When a person's the right answer, she hands off cleanly.
Some calls really do need a person. You tell Akia who handles what, and she passes each caller to the right one with a quick summary. Your team only picks up the calls that were meant for them.