Streamlining Operations with Akia

This family-run hotel sits right in the heart of the East Village Arts District of downtown Long Beach — a vibrant, walkable neighborhood filled with local restaurants, coffee shops, and art galleries.
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The property deployed Akia to facilitate contactless communication with their guests during these turbulent times with Covid-19. By allowing the staff to engage and communicate with guests over text messaging, Hotel Royal Long Beach reduced staffing hours at the front desk. As a result, they successfully minimized guest contact while maintaining their service level to the same high standard as before.

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Additionally, by leveraging Akia's team chat, Hotel Royal Long Beach streamlined internal communications and operations with Housekeeping, Maintenance, and Management teams. Akia's mobile app messaging supported housekeepers to:

1. Alert maintenance of any potential issues or damages.
2. Send management requests to place new supplies orders. The teams also utilized Akia’s image attachment feature - they could easily upload pictures of persisting issues or set up requests for any new items.

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