Streamlining Operations with Akia

Case Study

Hotel Royal Long Beach streamlines its operations with Akia to spend more time providing its award-winning hospitality to every guest.

No contact, no problem

This family-run hotel sits right in the heart of the East Village Arts District of downtown Long Beach — a vibrant, walkable neighborhood filled with local restaurants, coffee shops, and art galleries.

The property deployed Akia to facilitate contactless communication with their guests during these turbulent times with Covid-19. By allowing the staff to engage and communicate with guests over text messaging, Hotel Royal Long Beach reduced staffing hours at the front desk. As a result, they successfully minimized guest contact while maintaining their service level to the same high standard as before.

"Akia has been instrumental and a game changer as it allows us to shorten desk hours and reduce exposure risk for guests and staff during Covid while maintaining the same award-winning hospitality at the property. Additionally, Akia’s Team Chat has made it super easy for our staff to communicate with each other on the go. We are a cozy and unique property, so leveraging Team Chat has been great for us as it helps simplify our operations without adding any unneeded overhead for our teams. ‍ Akia provides a modern customer service experience, and I'm not sure how we would have gotten through Covid without it."
Victor Beauchamp
General Manager

Streamlined service

Additionally, by leveraging Akia's team chat, Hotel Royal Long Beach streamlined internal communications and operations with Housekeeping, Maintenance, and Management teams. Akia's mobile app messaging supported housekeepers to:

1. Alert maintenance of any potential issues or damages.
2. Send management requests to place new supplies orders. The teams also utilized Akia’s image attachment feature - they could easily upload pictures of persisting issues or set up requests for any new items.

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