The Real Economics of Hotel Guest Engagement

Hoteliers are waking up to the growing revenue opportunities of pre-arrival digital engagement. Especially with the current labor shortage challenge, new automation technologies provide tremendous values to improving efficiency of guest engagement and generate value for the guest.


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Angie Andresen – Senior Director Global Product Management at Shiji
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Evan Chen, CEO at Akia
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Jos Schaap CEO and Co-Founder at ROOMDEX
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Marvin Speh – Co-Founder & COO at Roompricegenie
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Robert Stevenson, CEO at INTELITY

Evan Chen

"Automation technologies can put small, little administrative things away from people's days, so staff at hotels can spend a lot of more time engaging with the guests in the right ways, building more personalized experiences for guests. "
hotel front desk staff on the phone

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