# Akia

> Akia is an agentic AI product for hospitality that autonomously manages the guest lifecycle — messaging, reservations, upsells, surveys — from booking through checkout. Trusted by 2,000+ operators.

Akia is not a platform with AI bolted on. It is a heartbeat-driven agent that works proactively on behalf of hotel staff, takes action in the PMS and adjacent systems, and escalates when it needs a human.

## About
- [About](https://www.akia.com/about)
- [Pricing](https://www.akia.com/pricing)
- [Security](https://www.akia.com/security)
- [Careers](https://www.akia.com/careers)
- [Contact](https://www.akia.com/contact)
- [Request a demo](https://www.akia.com/demo)

## Platform
- [Guest Experience](https://www.akia.com/platform/guest-experience)
- [Digital Check In](https://www.akia.com/platform/digital-check-in)
- [Guidebooks](https://www.akia.com/platform/guidebooks)
- [Upsells](https://www.akia.com/platform/upsells)
- [Tipping](https://www.akia.com/platform/tipping)
- [Web Chat](https://www.akia.com/platform/web-chat)
- [Surveys](https://www.akia.com/platform/surveys)
- [Reputation](https://www.akia.com/platform/reputation)
- [Mini Apps](https://www.akia.com/platform/mini-apps)
- [Tasks](https://www.akia.com/platform/tasks)
- [Team Chat](https://www.akia.com/platform/team-chat)
- [Keyless Entry](https://www.akia.com/platform/keyless-entry)
- [Third Party Authorizations](https://www.akia.com/platform/third-party-authorizations)
- [Marketing](https://www.akia.com/platform/marketing)
- [Crm](https://www.akia.com/platform/crm)

## Solutions
- [Hotels](https://www.akia.com/solutions/hotels)
- [Vacation Rentals](https://www.akia.com/solutions/vacation-rentals)


## Blog (latest)
- [How Akia stays compliant with Airbnb's policy on guest info and contracts](https://www.akia.com/blog/airbnb-rental-agreement-policy): Can Airbnb hosts require a rental agreement, an ID or a phone number? What Airbnb's policy allows, what it bans, and how to keep guest messaging compliant.
- [AI agent testing: how to test and train Akia's AI agent](https://www.akia.com/blog/ai-agent-testing): With Akia, AI agent testing is AI-led. Akia shows where it needed help, you give the answer in plain English, and Akia retests in the Agent Playground.
- [Best Smart Locks for Airbnb in 2026, and How to Automate the Codes](https://www.akia.com/blog/best-smart-locks-for-airbnb): The best smart locks for Airbnb and vacation rental hosts, compared on keypads, Wi-Fi, and code automation, plus how to send every guest a unique code automatically.
- [What Your AI Agent Needs to Answer Correctly](https://www.akia.com/blog/what-your-ai-agent-needs-to-answer-correctly): Your AI agent needs four things to answer guests correctly. Here's what each one is, and how to have your agent audit itself in 15 minutes.
- [Airbnb Review Management for Vacation Rental Managers](https://www.akia.com/blog/airbnb-review-management): Your Airbnb reviews drive your Superhost status. Akia now replies to the reviews guests leave you and writes your review of every guest.
- [What Does Superhost Mean on Airbnb? The 4 Numbers Behind It](https://www.akia.com/blog/what-is-an-airbnb-superhost): A Superhost is an Airbnb host who clears four numbers every quarter. Here’s what the badge means and who can earn it.
- [Unified inbox for hotels: Reply to every guest in seconds, on any channel](https://www.akia.com/blog/unified-inbox-for-hotels): Reply to every guest in seconds, on any channel. Here are five everyday guest conversations and how Akia answers them from one unified inbox.
- [7 hotel calls AI Voice handles for your front desk](https://www.akia.com/blog/ai-voice-hotel-calls): Seven example hotel calls, from a first-time booker to a guest asking for late checkout, and how AI Voice handles each one.
- [Akia is now natively integrated with Expedia](https://www.akia.com/blog/akia-expedia-integration): Expedia conversations now arrive in your Akia inbox in real time, and the agents and automations you already run cover them from day one.
- [Casago Names Akia a Preferred Guest Communication Partner](https://www.akia.com/blog/casago-names-akia-preferred-guest-communication-partner): Casago, one of the fastest-growing vacation rental franchise operations in North America, has named Akia a preferred guest communication partner for its franchise owners.
- [AI Prompts for Property Managers](https://www.akia.com/blog/ai-prompts-for-property-managers): One place your whole team can ask about your policies and reservations, and hand off the work in Ask Akia. Ten prompts to start with, from a policy to next month's pacing.
- [Hotel phone systems: what a PBX is and what AI replaces](https://www.akia.com/blog/hotel-phone-systems-pbx): A PBX is your phone system. An IVR is the menu bolted onto it. AI replaces the menu, not the plumbing, and the setup detail most properties miss on the way there.
- [Hotel preventive maintenance: build the program around your repeat offenders](https://www.akia.com/blog/hotel-preventive-maintenance-program): Most preventive maintenance plans treat every room the same. The rooms don't. Here's how to build a program around the handful of units that generate most of your repair work, plus a checklist you can run this week.
- [Guest Satisfaction Survey: 30 Questions and a Template You Can Copy](https://www.akia.com/blog/guest-satisfaction-survey): A question bank of 30 guest satisfaction survey questions, a seven-question template you can copy, and what 58,426 responses say about when to send it.
- [Hotel Automation: What to Automate First (and What to Skip)](https://www.akia.com/blog/hotel-automation): We looked at what 770 properties actually automate across the guest journey. Here is the order that works.
- [Which hotel upsells sell best: two offers take 90% of the revenue](https://www.akia.com/blog/which-hotel-upsells-sell-best): Akia looked at 4,729 paid upsells worth $370,625 across roughly two dozen hotel and vacation rental operators over twelve months. Early check-in and late checkout took 90% of the revenue. 
- [How to get your hotel found and booked by AI](https://www.akia.com/blog/get-your-hotel-found-booked-by-ai): Guests are letting AI find and book their stay. Here's what mentions and citations really are, why rankings stopped converting, and the five things that move it.
- [Agentic hotel booking and Google's Ask Maps: what it means for hotels](https://www.akia.com/blog/agentic-hotel-booking-google-ask-maps): Google's Ask Maps now finds and prices hotels for travelers, and full agentic booking is close behind. Here's what it means for your property and your direct bookings.
- [Hotel Guest Communication Tips, Tested on 413,000 Messages](https://www.akia.com/blog/hotel-guest-communication-tips): You name your pets. Should hoteliers and hosts be naming their AI?
- [Hotel Chatbots: How They Work and How to Choose One](https://www.akia.com/blog/hotel-chatbots): A hotel chatbot answers guest questions automatically across web chat, SMS, and OTA channels. Here is how the three types work and what to look for when choosing one in 2026.
- [Hotel Keyless Entry: How Mobile Room Keys Work](https://www.akia.com/blog/hotel-keyless-entry): Hotel keyless entry lets guests unlock their room from their phone or a door code, with no keycard and no front desk. Here is how it works and what to look for.
- [Hotel Email Marketing: Driving Repeat Stays and Direct Bookings](https://www.akia.com/blog/hotel-email-marketing): Email is the one guest channel you own. What to send, when to send it, and how Akia drafts each campaign, with real results from properties like Circle Hotel Fairfield and Faria Resorts.
- [Hotel Reputation Management: A Complete Guide](https://www.akia.com/blog/hotel-reputation-management): A complete guide to monitoring, responding to, and improving your hotel's online reviews, plus the move that stops the bad review before it's ever written.
- [Hotel KPIs: 14 Metrics Every Property Should Track](https://www.akia.com/blog/hotel-kpis): RevPAR, GOPPAR, CPOR, RGI, ALOS, and nine more, each with its formula and all of them worked through the same 120-room month so the numbers connect.
- [The Best AI Guest Communication Software for Hotels in 2026](https://www.akia.com/blog/best-ai-guest-communication-software-hotels): Chatbot, copilot, or AI agent? Compare the guest communication platforms hoteliers actually shop for in 2026, sorted by what each does best.

## Case studies
- [Habitue Homes — AI Agents keep guest messaging consistent across its international team.  ](https://www.akia.com/case-studies/ai-agents-keep-guest-messaging-consistent-across-its-international-team)
- [The Bellmoor Inn & Spa — How an EOS Hospitality property manages communication for their hotel and the spa bookings.](https://www.akia.com/case-studies/how-an-eos-hospitality-property-manages-communication-for-their-hotel-and-the-spa-bookings)
- [The Guesthouse Hotel  — Pre-arrival, automated: less time responding, more revenue per stay.](https://www.akia.com/case-studies/pre-arrival-automated-less-time-responding-more-revenue-per-stay)
- [Faria Resorts — Faria Resorts drove $89K in post-stay revenue in one month.](https://www.akia.com/case-studies/faria-resorts-drove-89k-in-post-stay-revenue-in-one-month)
- [Weekender Hotels — Weekender Hotels: Simplifying multi-property operations](https://www.akia.com/case-studies/weekender-hotels-simplifying-multi-property-operations)
- [Rambla — Contactless property maintains high guest services with AI Agents.](https://www.akia.com/case-studies/rambla-a-contactless-property-maintains-high-guest-services-with-ai-agents)
- [WERFY — WERFY doubled revenue in their slowest months](https://www.akia.com/case-studies/werfy-doubled-revenue-in-their-slowest-months)
- [Redamo Suites — 5 star experiences, without a front desk](https://www.akia.com/case-studies/redamo-suites-5-star-experiences-without-a-front-desk)
- [Winter Park Lodging Company — Winter Park saved 25% of their workday with by automating their guest communication](https://www.akia.com/case-studies/syncing-data-from-their-pms-to-automate-their-journey)
- [Circle Hotel Fairfield — Circle Hotel Fairfield drives $125K in 4 months with Marketing Suite.](https://www.akia.com/case-studies/circle-hotel-fairfield-drives-125k-in-4-months-with-marketing-suite)
- [The Mohicans Treehouse Resort and Wedding Venue — Capturing revenue from last-minute buyers](https://www.akia.com/case-studies/mohicans-treehouse-capturing-revenue-from-last-minute-buyers)
- [IMPRINT Hospitality — IMPRINT Hospitality drives $75k in marketing revenue across its portfolio.](https://www.akia.com/case-studies/imprint-hospitality-drives-marketing-revenue-across-its-portfolio)
- [Revival Hotels — Revival Hotels generates $13K+ in post-stay bookings after switching to Akia.](https://www.akia.com/case-studies/revival-hotels-generates-13k-in-post-stay-bookings-after-switching-to-akia)
- [Revival Hotels — Revival Hotels is Pioneering "Invisible Hospitality" with Akia’s Guest Journey Platform](https://www.akia.com/case-studies/revival-hotels-is-pioneering-invisible-hospitality-with-akias-guest-journey-platform)
- [The Mohicans Treehouse Resort and Wedding Venue — Delivering a high-end retreat in an off-the-grid location](https://www.akia.com/case-studies/the-mohicans-high-end-retreat-in-an-off-the-grid-location)
- [The Villa Toscana — Bed & breakfast cuts constant interruptions and drove revenue from upsells](https://www.akia.com/case-studies/villa-toscana-bed-breakfast-cuts-constant-interruptions-and-drove-revenue)
- [black swan — Bring operational excellence with tighter integration.](https://www.akia.com/case-studies/bring-operational-excellence-with-tighter-integration)
- [Sandpiper Beacon Beach Resort — Turning upsells into 4x ROI](https://www.akia.com/case-studies/turning-upsells-into-4x-roi)
- [The Chandler Hotel — 24/7 coverage with AI Agents.](https://www.akia.com/case-studies/the-chandler-hotel-24-7-coverage-with-ai-agents)
- [Dylan Hotel NYC — Climb 300+ ranks on TripAdvisor](https://www.akia.com/case-studies/climb-300-ranks-on-tripadvisor-2)
- [Red Rock Vacations — Secure positive guest experiences](https://www.akia.com/case-studies/secure-positive-guest-experiences)
- [Aspen Suites — Leave no guests unattended.](https://www.akia.com/case-studies/leave-no-guests-unattended)
- [Staypineapple — Staypineapple switches AI platforms and sees significant monthly revenue increase](https://www.akia.com/case-studies/staypineapple)
- [Rambla — $10K to $0 in fraud bookings](https://www.akia.com/case-studies/10k-to-0-in-fraud-bookings)
- [Hotel Van Zandt — Hotel Van Zandt, a Sage property, replaces 3 tools with Akia to simplify operations](https://www.akia.com/case-studies/hotel-van-zandt-replaces-3-tools-with-akia)

## Webinars
- [the akia show  ](https://www.akia.com/webinars/the-akia-show-)
- [Inside Invisible Hospitality™: Delivering high-touch stays with limited staff](https://www.akia.com/webinars/inside-invisible-hospitality-delivering-high-touch-stays-with-limited-staff)
- [The Guest Experience Playbook: Communication, Consistency, and Competitive Edge](https://www.akia.com/webinars/the-guest-experience-playbook-communication-consistency-and-competitive-edge)
- [From Data to Decisions](https://www.akia.com/webinars/from-data-to-decisions)
- [From Likes to Stays](https://www.akia.com/webinars/from-likes-to-stays-social-media-strategies-that-drive-direct-bookings)
- [Success in an Uncertain Market](https://www.akia.com/webinars/success-in-an-uncertain-market-how-hospitality-leaders-can-compete-and-win-in-2025)
- [Guest Experiences: From Great to Extraordinary](https://www.akia.com/webinars/guest-experiences-from-great-to-extraordinary)
- [Automate Door Code Access](https://www.akia.com/webinars/automate-door-code-access)
- [Minimize Operational Cost with Guest Messaging](https://www.akia.com/webinars/minimize-operational-cost-with-guest-messaging)
- [Guest Access](https://www.akia.com/webinars/guest-access-open-doors-without-an-app)
- [Guest Data Drive Results](https://www.akia.com/webinars/guest-data-drive-results)
- [Operate Smarter with AI](https://www.akia.com/webinars/operate-smarter-with-ai)
- [Stop Fraud With AI](https://www.akia.com/webinars/stop-fraud-with-ai)

## Integrations
- [Mews](https://www.akia.com/marketplace/mews): Property Management
- [FLEXIPASS](https://www.akia.com/marketplace/flexipass): Remote Key
- [RemoteLock](https://www.akia.com/marketplace/remotelock): Remote Key
- [OwnerRez](https://www.akia.com/marketplace/ownerrez): Property Management
- [RoomRaccoon](https://www.akia.com/marketplace/roomraccoon): Property Management
- [StayNTouch](https://www.akia.com/marketplace/stayntouch): Property Management
- [Knowcross](https://www.akia.com/marketplace/knowcross): Operations
- [Cloudbeds](https://www.akia.com/marketplace/cloudbeds): Property Management
- [RezStream](https://www.akia.com/marketplace/rezstream): Property Management
- [WebRezPro](https://www.akia.com/marketplace/webrezpro): Property Management
- [RoomMaster](https://www.akia.com/marketplace/roommaster): Property Management
- [Maestro](https://www.akia.com/marketplace/maestro): Property Management
- [Stripe](https://www.akia.com/marketplace/stripe): Payments
- [Guesty](https://www.akia.com/marketplace/guesty): Property Management
- [Alice](https://www.akia.com/marketplace/alice): Operations
- [Elina PMS](https://www.akia.com/marketplace/elina): Property Management
- [Book4Time](https://www.akia.com/marketplace/book4time): Operations
- [Clock](https://www.akia.com/marketplace/clock): Property Management
- [InnRoad](https://www.akia.com/marketplace/innroad): Property Management
- [AutoHost](https://www.akia.com/marketplace/autohost): Operations
- [Autoclerk](https://www.akia.com/marketplace/autoclerk): Property Management
- [Hostaway](https://www.akia.com/marketplace/hostaway): Property Management
- [SkyTouch](https://www.akia.com/marketplace/skytouch): Property Management
- [Veriff](https://www.akia.com/marketplace/veriff): Operations
- [Streamline](https://www.akia.com/marketplace/streamline): Property Management
- [Agilysys](https://www.akia.com/marketplace/agilysys): Property Management
- [Checkfront](https://www.akia.com/marketplace/checkfront): Property Management
- [Brivo](https://www.akia.com/marketplace/brivo): Remote Key
- [Sirvoy](https://www.akia.com/marketplace/sirvoy): Property Management
- [Quore](https://www.akia.com/marketplace/quore): Operations
- [Lodgify](https://www.akia.com/marketplace/lodgify): Property Management
- [Apaleo](https://www.akia.com/marketplace/apaleo): Property Management
- [Hostfully](https://www.akia.com/marketplace/hostfully): Property Management
- [Hospitable](https://www.akia.com/marketplace/hospitable): Property Management
- [Escapia](https://www.akia.com/marketplace/escapia): Property Management
- [LuxuryRes](https://www.akia.com/marketplace/luxuryres): Property Management
- [CleanMeNext LLC](https://www.akia.com/marketplace/cleanmenext): Operations
- [Resort Suite](https://www.akia.com/marketplace/resortsuite): Property Management
- [Opera](https://www.akia.com/marketplace/opera): Property Management
- [Track PMS](https://www.akia.com/marketplace/track-pms): property-management
- [Unifocus](https://www.akia.com/marketplace/unifocus): operations
- [OpenKey](https://www.akia.com/marketplace/openkey): smart-locks
- [Salto KS](https://www.akia.com/marketplace/salto-ks): smart-locks
- [TCA Innsist](https://www.akia.com/marketplace/tca-innsist): property-management
- [Stax Payments](https://www.akia.com/marketplace/stax-payments): payments
- [SIHOT](https://www.akia.com/marketplace/sihot): property-management
- [ASI Cloud](https://www.akia.com/marketplace/asi-cloud): property-management
- [Guest Tracker](https://www.akia.com/marketplace/guest-tracker): property-management
- [Infor HMS](https://www.akia.com/marketplace/infor-hms): property-management
- [Jonas Chorum](https://www.akia.com/marketplace/jonas-chorum): property-management

## Glossary
- [Guest Journey](https://www.akia.com/glossary/guest-journey)
- [Weighted Average Daily Rate](https://www.akia.com/glossary/weighted-average-daily-rate)
- [Total Revenue per Available Room](https://www.akia.com/glossary/total-revenue-per-available-room)
- [Gross Operating Profit per Available Room](https://www.akia.com/glossary/gross-operating-profit-per-available-room)
- [Revenue per Available Room](https://www.akia.com/glossary/revenue-per-available-room)
- [RevPAR Index](https://www.akia.com/glossary/revpar-index)
- [Yield Management](https://www.akia.com/glossary/yield-management)
- [Cost per Occupied Room](https://www.akia.com/glossary/cost-per-occupied-room)
- [Average Length of Stay](https://www.akia.com/glossary/average-length-of-stay)
- [Average Daily Rate](https://www.akia.com/glossary/average-daily-rate)
- [Occupancy Rate](https://www.akia.com/glossary/occupancy-rate)
- [Comp / Comped](https://www.akia.com/glossary/comp-comped)
- [Wholesale Rate](https://www.akia.com/glossary/wholesale-rate)
- [Walk / Walked](https://www.akia.com/glossary/walk-walked)
- [Waitlist](https://www.akia.com/glossary/waitlist)
- [Voice Assistant](https://www.akia.com/glossary/voice-assistant)
- [Virtual Credit Card](https://www.akia.com/glossary/virtual-credit-card)
- [Vector Embeddings](https://www.akia.com/glossary/vector-embeddings)
- [Vector Database](https://www.akia.com/glossary/vector-database)
- [Understay](https://www.akia.com/glossary/understay)
- [Turn-down Service](https://www.akia.com/glossary/turn-down-service)
- [Turn](https://www.akia.com/glossary/turn)
- [Travel Agent Commission](https://www.akia.com/glossary/travel-agent-commission)
- [Transient vs Group](https://www.akia.com/glossary/transient-vs-group)
- [Walk-in](https://www.akia.com/glossary/walk-in)
- [Tokenization](https://www.akia.com/glossary/tokenization)
- [Stop Sell](https://www.akia.com/glossary/stop-sell)
- [Shoulder Season](https://www.akia.com/glossary/shoulder-season)
- [Sentiment Analysis](https://www.akia.com/glossary/sentiment-analysis)
- [Seasonal Cancellation Policy](https://www.akia.com/glossary/seasonal-cancellation-policy)
- [Run of House](https://www.akia.com/glossary/run-of-house)
- [Room Upgrade](https://www.akia.com/glossary/room-upgrade)
- [Room Move](https://www.akia.com/glossary/room-move)
- [Room Inventory](https://www.akia.com/glossary/room-inventory)
- [Room Block](https://www.akia.com/glossary/room-block)
- [Retrieval-Augmented Generation](https://www.akia.com/glossary/retrieval-augmented-generation)
- [Reservation Cut-off Date](https://www.akia.com/glossary/reservation-cut-off-date)
- [Reinforcement Learning from Human Feedback](https://www.akia.com/glossary/reinforcement-learning-from-human-feedback)
- [Reinforcement Learning](https://www.akia.com/glossary/reinforcement-learning)
- [Recommendation Engine](https://www.akia.com/glossary/recommendation-engine)
- [Rate Shopper](https://www.akia.com/glossary/rate-shopper)
- [Rate Plan](https://www.akia.com/glossary/rate-plan)
- [Rate Parity](https://www.akia.com/glossary/rate-parity)
- [Rate Ladder](https://www.akia.com/glossary/rate-ladder)
- [Rate Fence](https://www.akia.com/glossary/rate-fence)
- [Rate Code](https://www.akia.com/glossary/rate-code)
- [Rack Rate](https://www.akia.com/glossary/rack-rate)
- [Property Management System](https://www.akia.com/glossary/property-management-system)
- [Prompt Engineering](https://www.akia.com/glossary/prompt-engineering)
- [Pre-Arrival](https://www.akia.com/glossary/pre-arrival)

## Machine-readable
- [Full content dump](https://www.akia.com/llms-full.txt)
- [Sitemap](https://www.akia.com/sitemap.xml)