Web Chat

Drive direct bookings.

Third-party booking fees are way too high, so we want to help drive direct bookings by creating a live channel of communication with prospective guests.
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Guests are just wow-ed at how fast they can get a response.

Gwen Castro, RESERVATIONS SUPERVISOR

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Reservations Supervisor at The Santa Barbara Inn
webchat icon on the bottom right of a webpage
Step One
Proactively start conversations with your guests.
Help bring browsing guests peace of mind by immediately answering their questions right on your website.
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Step Two
Seamlessly keep track of visitors.
See when prospective guests are actively browsing, or when they've come back for another session.
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Akia's unified inbox
webchat text message follow up example
Step Three
Keep the conversation going.
Just because the guest has left your website, doesn't mean the conversation stops. Move the conversation over to text-messaging.
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Step Four
Invite them for direct booking.
Send prospective guests in the right direction by inviting them to make a reservation at the link you provide.
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webchat direct booking example
Akia has revolutionized the way we prioritize customer service.

Benjamin Gray,
General Manager

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General Manager at The Bellmoor
Don't let prospective guests book elsewhere.
Reach them directly with Akia.
92%
People satisfied after using live chat
30%
Increase in opportunities for direct bookings
2x
People who prefer live chat over email communication

See it in action.

Use hotel text-messaging to drive guest engagement and direct bookings today.

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