Case Study

Domain Hotel

Hear from Justin Hart, the hotel's General Manager who saw guest experience scores skyrocket after deploying Akia on property.

Large meeting space at The Domain Hotel
Akia is integrated with Opera's scheduled reporting feature. This means Akia is actively and automatically checking in and following up with guests on her own.

Justin Hart

General Manager

We saw our positive review scores go from 38% to 92% in just a couple months after deploying Akia. These are some of the best scores this property has ever seen.
General Manager at The Domain Hotel
Here's a quick look at the type of engagement this is
driving for Domain Hotel.
Engaged Guests
Messages Sent/Received
(per guest)
Increase in Positive Reviews
(38% to 92% in 30 days)

Automation is everything.

Working with Akia means these types of conversations happen daily, behind the scenes, and without staff intervention.

Guests who require assistance are appropriately flagged, where Domain Hotel's remarkable front desk team can step in and showcase their hospitality.

Dozens of messages come back in during a busy morning at Domain Hotel, but only a handful will need Justin and his team to actually step in.

The rest of it is handled by Akia.

More than just a tool.

Akia doesn't need a reminder to check in with guests. Additionally, the guests who reply, but don't need assistance won't end up creating more work for your team.

Artificial intelligence of this caliber, working alongside the front desk team, is what has helped Domain Hotel obtain new levels of achievement for the property.

See it in action.

Use text-messaging to drive guest engagement and direct bookings today.

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