Hotel Messaging Software

Akia or Ivy?

Ivy is a registered trademark of Go Moment, Inc. and is in no way affiliated with Akia or The Akia Syndicate.

Akia is helping hoteliers provide top-tier customer service while streamlining operations. Find out how Akia’s easy-to-use platform can help your hotel provide the best guest experience.

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Ivy messaging logo
Guests love the option of texting us rather than having to call down to the front desk, and the personalized text message before arrival makes guests feel welcome.

Ryan ledwith, front desk supervisor

Front Desk Supervisor at Santa Barbara Inn
Compare Akia
Here's how Akia compares to Ivy and other platforms.
Feature
Akia ✓
Ivy
RunTriz
Concierge Bot
SMS Text Messaging
Automated Replies
PMS Integrations
Digital Registration Card
SMS Campaigns
NPS Surveys
Digital Compendium
Feature
Akia ✓
Ivy
SMS Text Messaging
Automated Replies
PMS Integrations
Digital Registration Card
SMS Campaigns
NPS Surveys
By going with akia, you can...

Facilitate contactless check-ins with the best Digital Registration Card solution.

Check in guests early with our Digital Registration Card, and avoid high-touch interactions at the front desk. With Akia’s contactless communication solutions, hotels can still keep up the excellent service that they're known for, all while keeping guests and employees safe.

Try it now! Send yourself a digital registration card. Enter your phone number below.


Engage with your guests in a personalized way.


Akia is dedicated to helping hoteliers do what they do best—hospitality. With Akia, you can meet guests where they are, whether that be through text messaging, Facebook Messenger, WhatsApp, etc. You can also customize the Akia's messages to cater better to your guests.

Automatically raise your reputation ratings.

Our scheduled messaging catches any issues early, so you can address them as soon as possible. As guests check out, Akia automatically asks guests for a review of their stay and drives happy guests to leave a 5-star review on TripAdvisor. Akia also asks for any other feedback, so you can understand your guests better and adapt for the future.

Drive additional revenue.

Automatically and intelligently upsell your guests to room upgrades, early check-ins, additional services. Akia knows how to best identify and promote opportunities to interested guests.

Streamline your operations.

Akia’s platform is built on top of our proprietary artificial intelligence layer. We don’t want your staff to get bogged down with every inbound guest message. Akia can intelligently differentiate between small talk and guest requests and respond quickly, so rather than being tied down in front of a computer screen answering guest messages, your staff has more time to cater to individual guest experiences.

We did a total of 18 massages that weekend, totaling over $2,000 in extra revenue.

HEATHER PLEASANTS, SPA DIRECTOR

Spa Director at The Bellmoor Inn and Spa
automated replies sample messages

Guest messaging

Stay engaged with guests.

See how hotels, over and over, are finding that Akia is making a huge impact with their reputation.
Learn More →

You're in good company.

The Ritz-Carlton
Hawaiian Hotels & Resorts
Santa Barbara Inn
Marriott
The Bellmoor
Parker Palm Springs
Hyatt
NoMad LA
Read Customer Stories →

Get Started with Akia

Schedule a demo today and see the difference.

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Not what you're looking for?
Akia provides a suite of communications tooling for different departments at the hotel. From reservations, to maintenance, to the front desk.
Web Chat
Increase the likelihood of guests booking directly on your website by giving them a live channel of communication.
Learn More →
Team Chat
Quickly send messages or photos to your team internally. Isolate or broadcast communication across all departments.
Learn More →